OCBC Bank (Malaysia) Berhad (OCBC Bank) together with its Islamic banking subsidiary OCBC Al-Amin Bank Berhad (OCBC Al-Amin) (collectively, OCBC Malaysia) is urging all its customers  who are adversely affected by the recent fire at Putra Heights to get in touch with the Bank if they need to discuss relief or restructuring measures in relation to their existing loans or financing schemes.

All requests will be prioritised and attended to on a case-by-case basis with a view to determining what works best for the customer.

OCBC Bank (Malaysia) Berhad Chief Executive Officer Mr Tan Chor Sen said OCBC Malaysia is committed to supporting all affected customers and encourages them to remain positive during this challenging time.

“The fire at Putra Heights has caused sudden and unexpected distress to the people living in the area. As an enabler to our customers, we are ready to help any individual or business adversely affected so they can deal with payment issues with peace of mind. We urge anyone who is affected not to hesitate in reaching out to us. Help is always at hand,” he said.

Individuals may call the Bank’s dedicated consumer hotline at 03-8317 5011, while SME and microenterprise customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm.